Refund policy
Return & Refund Policy
Last Updated: July 2026
Thank you for choosing Joy Garden Herbal Shampoo.
Our herbal shampoos and natural personal care products are freshly handcrafted in small batches using carefully selected botanical ingredients. Because we do not use harsh chemical foaming agents, artificial fragrances, or synthetic colorants, natural variations in color, aroma, texture, and lather may occur between batches. These differences are normal and reflect the authentic nature of our herbal formulas.
We are committed to providing high-quality products and excellent customer service. If you have any concerns about your order, please contact us — we are always happy to help.
1. Order Cancellation
Orders are usually processed within 1–2 business days.
Before Shipment
You may request cancellation during the preparation period before your order has been shipped.
If your order is canceled before shipment, your refund will be issued to your original payment method. Any non-refundable payment processing fees charged by the payment provider may be deducted where applicable.
After Shipment
Once your order has been shipped or a tracking number has been generated, cancellation is no longer available. If you no longer wish to keep the product, please follow our return process after receiving your order.
2. Return Eligibility & Return Window
We accept eligible return requests within 30 days after delivery.
To qualify for a return:
- The product must be unused and unopened
- The product must remain in its original packaging
- Proof of purchase is required
- A return request must be approved before sending the product back
Returns sent without prior authorization may not be accepted.
3. Opened or Used Personal Care Products
Due to health, safety, and hygiene regulations, opened or used personal care products cannot be returned or resold.
This includes:
- Herbal shampoo
- Body wash
- Beauty and personal care products
If you have opened the product and experience any concerns, such as:
- Sensitivity concerns
- Questions about product usage
- Scent or texture preferences
- The product not meeting your expectations
please contact our customer support team within 30 days of delivery. We will review your situation and do our best to provide a suitable solution.
4. Restocking & Handling Fees
For approved returns that are not related to product defects, damage, or incorrect shipments:
A restocking and handling fee of up to 15% of the product price may be deducted from the refund amount.
This fee helps cover product inspection, handling, and inventory processing costs.
Customers are responsible for return shipping costs unless the return is caused by our error.
5. Return Shipping & Authorization
To request a return, please contact us at:
Before returning any product, please wait for return authorization and instructions from our customer service team.
Return Shipping:
- For returns due to personal preference or change of mind, customers are responsible for return shipping costs.
- For damaged, defective, or incorrect items, we will provide a replacement or refund and cover applicable return costs.
6. Regional Return Locations
To provide convenient service for our customers, we may offer return locations or regional return addresses in different countries or regions.
The appropriate return address will be provided after your return request has been reviewed and approved.
7. Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with:
- Your order number
- Photos or videos showing the issue
After verification, we will provide an appropriate solution, such as a replacement or full refund.
Restocking fees and return shipping costs will not apply to verified quality issues.
8. Refunds
Once your return has been received and inspected:
Approval
If approved, your refund will be processed to your original payment method.
Processing Time
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Refund Amount
The refund amount will be:
Product purchase price minus applicable restocking fees (if applicable).
Original shipping fees are non-refundable unless the return is due to an error on our part.
Contact Us
If you have any questions regarding your order, returns, or refunds, please contact:
We appreciate your trust in our handcrafted herbal hair care products and are committed to providing a thoughtful and positive customer experience.