Legal notice
Brand Statement
Joy Garden, as the brand owner, hereby explicitly states that our specially formulated, small-batch Chinese herbal products are always newly produced and shipped directly from our partner factories in China. Every batch is manufactured on-demand to guarantee the potency of the active botanical ingredients and the absolute freshness of the formulas.
Depending on the shipping fulfillment channel, specific details are as follows:
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Direct Shipping from China: All products are newly produced and freshly crafted in small batches to ensure optimal efficacy and results.
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Shipping from US / UK / AU Warehouses: All products are clearly marked with valid production dates. Backed by standard stock rotation protocols, the quality is equally guaranteed.
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Local Warehousing (Select Products): Certain products support local delivery, dispatched directly from warehouses in the destination country/region. This option offers a shorter turnaround time of only 3 to 5 calendar days.
Our logistics infrastructure is supported by reputable partners, including YunExpress, Yanwen, and the "Big Four" international express carriers: DHL, FedEx, UPS, and USPS.
Customs Clearance and Shipping Timelines: The average duration for customs clearance combined with transit is 7 to 15 business days. Please note that exact delivery times may fluctuate based on the customs policies of the destination country/region, public holidays, and peak logistics seasons. We appreciate your understanding and advise tracking the live shipping updates for the most accurate information.